iRoom’s Support

EUROPE
iRoom GmbH

Tel.: +43 6272 206 28
Mail: office@iRoom.iO

AMERICA
iRoom, Inc.

Tel.: +1 (866) 670-3532
Mail: officeUS@iRoom.iO

Support/RMA
RMA Formular

FAQ

Frequently asked questions

My docking station doesn’t recognize the iPad and doesn’t charge it.

Make sure the „USB Accessories“ option is enabled on your iPad.
https://support.apple.com/en-us/HT208857

Also check if your iPad runs on the latest version of iOS.
https://support.apple.com/en-us/HT204204

My docking station opens and closes randomly by itself.

Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.

The touch buttons of my docking station don’t respond. I can’t open or close the docking station to remove or insert the iPad.

Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.

My docking station beeps randomly and/or the touch buttons blink.

Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.

My docking station doesn’t power up or doesn’t work properly with PoE.

Make sure you use PoE+ (IEEE 802.3at) with 30 Watts to power your docking station. Standard PoE (IEEE 802.3af) provides only 15 Watts and will not work with iRoom’s docking stations. Some PoE+ network switches, especially managed switches need to be configured. Set the port you use to PoE+ (IEEE 802.3.at) and the power output to 30 Watts.

How can I reset my Docking Station to Factory Default?

Find the 4-position dipswitch on the circuit board. All dipswitches are in Off position by default. (see picture)

 

  1. Disconnect the docking station from power for 3 minutes
  2. In the meantime set dipswitch #1 to ON
  3. Connect docking station to power and wait until the LED next to the dipswitch starts flashing
  4. Disconnect docking station from power for another 3 minutes
  5. Put dipswitch #1 back to OFF
  6. Connect docking station to power. The docking station is reset to factory default