EUROPE
iRoom GmbH
Tel.: +43 6272 206 28
Mail: office@iRoom.iO
AMERICA
iRoom, Inc.
Tel.: +1 (866) 670-3532
Mail: officeUS@iRoom.iO
Support/RMA
RMA Formular
FAQ
Frequently asked questions
My docking station doesn’t recognize the iPad and doesn’t charge it.
Make sure the „USB Accessories“ option is enabled on your iPad.
https://support.apple.com/en-us/HT208857
Also check if your iPad runs on the latest version of iOS.
https://support.apple.com/en-us/HT204204
My docking station opens and closes randomly by itself.
Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.
The touch buttons of my docking station don’t respond. I can’t open or close the docking station to remove or insert the iPad.
Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.
My docking station beeps randomly and/or the touch buttons blink.
Disconnect the docking station from power for 3 minutes. Reconnect and try again. Rebooting the docking station through iRoom’s iPad app will not resolve the issue.
What are the cut-out dimensions of my wall docking station?
Find all cut-out dimensions here:
My docking station doesn’t power up or doesn’t work properly with PoE.
Make sure you use PoE+ (IEEE 802.3at) with 30 Watts to power your docking station. Standard PoE (IEEE 802.3af) provides only 15 Watts and will not work with iRoom’s docking stations. Some PoE+ network switches, especially managed switches need to be configured. Set the port you use to PoE+ (IEEE 802.3.at) and the power output to 30 Watts.
How can I reset my Docking Station to Factory Default?
Find the 4-position dipswitch on the circuit board. All dipswitches are in Off position by default. (see picture)
- Disconnect the docking station from power for 3 minutes
- In the meantime set dipswitch #1 to ON
- Connect docking station to power and wait until the LED next to the dipswitch starts flashing
- Disconnect docking station from power for another 3 minutes
- Put dipswitch #1 back to OFF
- Connect docking station to power. The docking station is reset to factory default
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